Welcome to Karyna Zubalenok's online space, your source for courses, created to enhance your mobility and flexibility. Before you start exploring, please take a moment to read and agree to our straightforward Terms of Use. We appreciate your careful consideration.
Our services are provided by ZBL COMPANY BV., a company registered in Belgium, with its registered office at Delaerestraat 6a, Roeselare, 8800.
Acceptance of Terms
By accessing or using Karyna Zubalenok's website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these terms, please refrain from using our website.
Subscription Terms Acceptance:
By purchasing a subscription to our services, you additionally agree to these subscription-specific terms which form part of our overall Terms of Use. You acknowledge that subscriptions involve recurring charges, automatic renewal unless cancelled, and the terms outlined in our Subscription Terms section below. Your use of subscription services constitutes acceptance of both these Terms of Use and all subscription-related policies.
Use of the Website
Eligibility: You must be at least 18 years old to use this website. By using the website, you confirm that you are 18 years of age or older.
Account Registration: To make a purchase, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activity that occurs under your account.
Subscription Account Requirements:
Subscription accounts are personal and non-transferable. You may not share your login credentials with others or allow others to access content through your account. Each subscription is limited to one user and may be accessed on a maximum of two devices simultaneously. Account sharing will result in immediate termination without refund. Business or commercial use requires a separate commercial license, available by contacting business.zubalenok@zbl.agency.
User Content: You may submit reviews, comments, and other content. By submitting content, you grant Karyna Zubalenok a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.
Subscription Terms
Billing and Automatic Renewal:
All subscriptions automatically renew unless cancelled before the next billing date. Monthly subscriptions renew every 30 days from your signup date. Annual subscriptions renew every 365 days from your signup date. By subscribing, you authorize us to charge your payment method for recurring payments according to your chosen billing frequency. You are responsible for keeping your payment information current and valid.
Cancellation Rights:
You may cancel your subscription at any time without penalty. Cancellation takes effect at the end of your current billing period. You retain access to content until your paid period expires. To cancel, log into your account and select cancel subscription, or email support.zubalenok@zbl.agency. No refunds are provided for partial billing periods except as outlined in our Refund Policy.
Subscription Modifications:
You may upgrade or downgrade your subscription plan at any time. Changes take effect at the start of your next billing cycle. When upgrading mid-cycle, you may choose to pay the prorated difference for immediate access. Downgrading does not result in partial refunds for the current period. Special promotional rates may not be available again after plan changes.
Content Access and Restrictions:
Active subscriptions provide streaming access to all included video content and downloadable supplementary materials like PDF guides and calendars. Video content may not be downloaded, recorded, or redistributed. Screen recording software is prohibited and may be detected. Violation of these restrictions results in immediate account termination without refund. Content is for personal use only and may not be used for teaching or commercial purposes without a separate license.
Fair Use Policy:
Our subscription service is designed for individual use. We monitor for unusual activity patterns that may indicate account sharing or abuse. Streaming is limited to 8 hours per day per account. Simultaneous streaming is limited to 2 devices. Excessive bandwidth usage may result in temporary limitations. We reserve the right to investigate and suspend accounts showing signs of abuse.
Product Information
Exclusive product: Karyna Zubalenok offers exclusive courses. All images, descriptions, and specifications are provided for informational purposes only.
Pricing: All prices are in Euro and are subject to change without notice. Karyna Zubalenok reserves the right to modify, suspend, or discontinue the sale of any product at any time.
Subscription Price Protection:
Current subscribers receive 12 months of price protection from their signup date. Price increases require 30 days advance notice via email. You may cancel before any price increase takes effect to avoid new rates. Promotional pricing applies only for the stated promotional period and reverts to regular pricing upon renewal.
Limited Editions: Some items may be offered in limited quantities, and availability is not guaranteed. Karyna Zubalenok reserves the right to limit the quantity of items purchased per person or per order.
Ordering and Payments
Order Confirmation: Once you place an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order but serves as acknowledgment of receipt.
Payment: Payment is required at the time of purchase. We accept Stripe (Mastercard, Visa, American Express, Discover, and all transactions are processed securely.
Cancellation: Orders may be canceled within 24 hours of placement. After this period, cancellations may not be possible, and the standard return policy applies.
Shipping and Delivery
Shipping Policies: Karyna Zubalenok's course is a digital product, so there is no shipping involved - you can start learning online immediately.
Returns and Exchanges
Return Policy: Karyna Zubalenok accepts returns. You can contact us at any time and for any reason, and we will refund you your money. We offer a 100% refund if the customer contacts us within 14 days.
Refund Processing: Refunds are processed within 5 - 10 business days of receiving the returned items. The funds will be returned to the same account or card from which they were sent.
Intellectual Property
Copyright: All content on Karyna Zubalenok's website, including text, images, and designs, is the intellectual property of Karyna Zubalenok and is protected by copyright laws.
Subscription Content Copyright:
All video content, course materials, and supplementary resources provided through subscriptions remain the intellectual property of Karyna Zubalenok. Recording, downloading, or redistributing subscription content is strictly prohibited and may result in legal action. You are granted a limited, non-exclusive, non-transferable license to access and view content for personal use only during your active subscription period.
Trademarks: The Karyna Zubalenok's name, logo, and other trademarks are registered and protected. Unauthorized use is strictly prohibited.
Dispute Resolution
If you have any concerns about charges or service, please contact us immediately. We aim to resolve all disputes amicably and quickly. Chargebacks should be a last resort as they result in immediate account suspension. We document all transactions and communications for dispute resolution purposes.
Governing Law
These subscription terms are governed by the laws of Croatia, where our company is registered. Any disputes shall be resolved in the courts of Zagreb, Croatia, though we always prefer to resolve issues directly with our customers when possible.
Updates to Subscription Terms
We may update these terms periodically to reflect changes in our service or legal requirements. Substantial changes will be communicated via email with 30 days notice. Your continued use of the service after changes constitutes acceptance. The latest version of these terms is always available on our website.
Privacy
Privacy Policy: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and disclose information.
Services and Ownership
Our services are provided by ZBL COMPANY BV., a company registered in Belgium, with its registered office at Delaerestraat 6a, Roeselare, 8800.
Termination
Karyna Zubalenok reserves the right to terminate or suspend your account and access to the website at its sole discretion, without notice, for any reason, including but not limited to a violation of these Terms of Use.
Subscription Termination:
We may terminate your subscription immediately without refund for violation of these terms, including account sharing, content piracy, or fraudulent activity. For payment failures, we will attempt to contact you and provide a grace period before termination. Terminated accounts lose all access immediately and cannot be reinstated. You may not create new accounts if terminated for terms violations.
Changes to Terms
Karyna Zubalenok may update these Terms of Use from time to time. The date of the latest revision will be indicated at the top of this page. Continued use of the website after any changes constitutes acceptance of the revised terms.
Subscription Terms Modifications:
Changes to subscription terms require 30 days advance notice via email to active subscribers. Material changes affecting pricing or access rights allow you to cancel without penalty. Continued use of the subscription service after the notice period constitutes acceptance of the new terms. We will maintain a version history of terms changes for transparency.
If you have any questions or concerns about these Terms of Use, please contact us at support.zubalenok@zbl.agency or write on Instagram @zubalenok.team.
Thank you for choosing Karyna Zubalenok!
Welcome to Karyna Zubalenok's online space!
Our Privacy Policy is designed to offer you a comprehensive insight into the intricacies of how we gather, utilize, disclose, and safeguard your personal information. Our unwavering commitment revolves around ensuring the utmost security and confidentiality of your data, thereby cultivating a foundation of trust in our services.
ZBL Company BV, recognises the importance of maintaining the confidentiality, integrity and security of your personal data ("Personal Data"), and hereby informs you that any Personal Data which you provide through our Website, will be processed in compliance with current European privacy laws (Regulation (EU) 2016/679 – "GDPR") and with any specific local regulations applicable from time to time for the processing of data outside the European Union, together with the principles and general rules of conduct.
Information We Collect
Personal Information:
We collect a range of personal information to facilitate your interaction with our Site. This includes but is not limited to, your name, email address, postal address, phone number, and payment details. We collect this information during account creation, order placement, newsletter subscriptions, and your participation in surveys and promotions.
Subscription-Related Information:
For subscription services, we additionally collect billing cycle preferences, subscription start and end dates, renewal dates, payment method details for recurring billing, subscription plan selections, pause and reactivation history, cancellation reasons if provided, and authorization for automatic recurring charges. This information is essential for managing your ongoing subscription and ensuring uninterrupted access to our services.
Non-Personal Information:
In addition to personal information, we gather non-personal information related to your interactions with our Site. This may include data such as browser information, device type, geolocation data, and other analytical information. We utilize this data to improve website functionality, optimize user experiences, and analyze broader trends.
Subscription Usage Analytics:
For subscription members, we also collect video viewing history and completion rates, login frequency and session duration, feature usage patterns, progress tracking data, and content preferences. This helps us improve our subscription offerings and personalize your experience.
How We Use Your Information
Order Processing:
Your personal information is crucial for order processing, transaction management, and customer support. This encompasses order confirmation, shipment notifications, and addressing customer inquiries related to purchases.
Subscription Management:
For subscription services, we use your information to process recurring payments automatically, send billing receipts and payment confirmations, notify you of failed payment attempts, manage free trials and promotional periods, handle subscription upgrades or downgrades, process pause and reactivation requests, and maintain your access to subscription content. We will send you renewal reminders for annual subscriptions and provide advance notice of any price changes affecting your subscription.
Communication:
With your explicit consent, we use your email address to send you tailored communications such as newsletters, exclusive offers, and updates about our products and services. You can exercise control over these communications by opting out at any time through the provided unsubscribe instructions.
Required Subscription Communications:
Certain subscription-related emails cannot be opted out of as they are essential for service delivery. These include welcome emails with login credentials, payment receipts after each charge, failed payment notifications, subscription renewal confirmations, price change notices sent 30 days in advance, cancellation confirmations, account security alerts, and terms of service updates. These transactional emails are necessary to maintain your subscription and keep you informed about important account changes.
Analytics:
Non-personal information is utilized for in-depth analytics, helping us understand user behavior, preferences, and trends. This analysis informs strategic decisions to enhance our website, products, and services for a more personalized and seamless user experience.
How We Share Your Information
Third-Party Service Providers:
We may engage third-party service providers to assist in various facets of our business, including order fulfillment, payment processing, marketing, and website analytics. These service providers are granted access to personal information only to the extent necessary to perform their functions on our behalf, and they are contractually obligated to maintain the confidentiality and security of the information.
Subscription Payment Processors:
For subscription billing, we work with secure payment processors including Stripe and PayPal who handle recurring charges on our behalf. These processors store your payment information securely using tokenization and are PCI-DSS compliant. We do not store complete credit card numbers on our servers. Your payment information is shared with these processors solely for the purpose of processing your recurring subscription payments.
Legal Compliance:
We may disclose your information if required by law, in response to a subpoena, or court order, or when necessary to protect our rights, and property, or comply with legal proceedings.
Security
We implement robust security measures, including encryption, secure socket layer technology (SSL), and regular security assessments, to protect your personal information. While these measures reduce the risk of unauthorized access, we acknowledge that no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.
Subscription Payment Security:
All subscription payment data is encrypted using SSL technology during transmission. We utilize tokenization for stored payment methods, meaning we only retain tokens rather than actual card numbers. Our payment processing partners are PCI-DSS Level 1 compliant, the highest level of certification. We conduct regular security audits of our subscription billing systems and implement strong customer authentication (SCA) where required by law.
Cookies
Our website utilizes cookies to enhance your browsing experience. These are small text files stored on your device that track, save, and store information about your interactions with our Site. You have the option to manage cookie preferences through your browser settings.
Subscription-Related Cookies:
Essential subscription cookies are required for maintaining your login session, verifying your subscription status, optimizing video streaming quality, saving your progress through courses, and remembering your viewing preferences. Optional analytics cookies help us understand how you use the subscription service, which videos are most popular, where users encounter difficulties, and how to improve the overall subscription experience.
Your Rights
You have the right to access, correct, or delete your personal information. Additionally, you can inquire about the purpose of processing or object to processing under certain circumstances. To exercise these rights, please contact us at support.zubalenok@zbl.agency.
Subscription Data Rights:
As a subscriber, you have additional rights to request a copy of all subscription-related data we hold about you, update your payment method or billing information at any time, export your progress and activity data, delete your payment methods from our system, opt-out of subscription usage analytics while maintaining service, request anonymization of your data after cancellation, and obtain information about how long we retain your subscription data. For cancelled subscriptions, we retain billing records for 7 years as required by law, but you may request deletion of non-essential data after 1 year.
Data Retention for Subscriptions:
Active subscription data is retained for the duration of your subscription. After cancellation, we retain billing and transaction history for 7 years for tax and legal compliance, account information for 3 years to facilitate easy reactivation, progress and activity data for 1 year unless you request earlier deletion, and community posts which are anonymized after 90 days. Payment tokens are immediately deleted upon cancellation unless you request to keep them for future purchases.
Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page, and the "Last Updated" date will indicate the date of the changes.
Contact Us
For any questions or concerns regarding this Privacy Policy, please contact our team at support.zubalenok@zbl.agency.
ZBL Company BV
Delaerestraat 6a, Roeselare, 8800.
By using our Site, you affirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy. Your continued use of our services constitutes acceptance of any amendments made to this policy.
Thank you for choosing Karyna Zubalenok!
Welcome to Karyna Zubalenok's online space!
Payment Methods
We offer multiple secure payment methods to enhance your convenience Stripe (Credit/Debit Cards): accepts Visa, MasterCard, American Express, and Discover. Your card details are securely processed using industry-standard encryption.
Subscription Billing Authorization:
For subscription services, by providing your payment information and selecting a subscription plan, you expressly authorize us to charge your payment method on a recurring basis according to your selected billing frequency (monthly or annually). This authorization remains in effect until you cancel your subscription. You agree that the payment method provided will remain valid and that you will update it if necessary to avoid service interruption.
Subscription Overview
Our subscription service provides unlimited streaming access to our complete library of flexibility and mobility training programs according to the offer. Subscriptions are designed for individual use and include access to our supportive community features.
Automatic Renewal:
All subscription plans automatically renew at the end of each billing period to ensure uninterrupted access to our services. Monthly plans renew every 30 days from your initial purchase date, 2 month plans renew every 2 months, 3 month plans renew every 3 months accordingly. To avoid renewal charges, you must cancel your subscription before the next billing date. Renewal charges occur at the then-current subscription rate, though we guarantee no price increases for 12 months from your initial signup.
Failed Payment Handling:
If a recurring payment fails, we will attempt to process the payment up to three times over a 7-day period. You will receive email notifications after each failed attempt with instructions to update your payment method. After three unsuccessful attempts, your subscription will be suspended but not cancelled. Access to subscription content will be temporarily disabled until payment is successfully processed. To restore access immediately, update your payment method in your account settings. Your subscription date and pricing remain unchanged once payment succeeds.
Currency
All transactions on Karyna Zubalenok's website are processed in euro. For international customers, please be aware that the final amount may differ based on the exchange rate applied by your bank or credit card provider.
Security
Your privacy and security are paramount. Karyna Zubalenok's employs robust security measures to protect your personal and financial information. We do not store credit card details on our servers, and all online transactions are encrypted.
Order Confirmation
Upon completing your order, you will receive a comprehensive email confirmation containing details such as the order number, itemized list of purchased products, pricing, and shipping information. Please review this confirmation carefully, and contact our customer service immediately if you identify any discrepancies.
Subscription Confirmation:
For subscription purchases, your confirmation email will additionally include your subscription plan details, billing frequency and next billing date, instructions for accessing your account, how to manage or cancel your subscription, and a copy of these subscription terms. Please save this email for your records as it contains important information about managing your subscription.
Sales Tax
Sales tax is calculated during the checkout process. Customers are responsible for any applicable taxes associated with their purchase, as mandated by local regulations.
Cancellations and Refunds
Refer to our detailed Cancellations and Refunds Policy for comprehensive information on order cancellations, refund eligibility criteria, and the step-by-step refund process.
Price Changes:
We reserve the right to modify subscription prices with 30 days advance notice via email to affected subscribers. Current subscribers are protected from price increases for 12 months from their initial signup date. If you disagree with a price change, you may cancel your subscription before the new price takes effect. Promotional pricing is only valid for the specified promotional period and will revert to standard pricing upon renewal unless otherwise stated.
Pricing
While Karyna Zubalenok reserves the right to adjust product prices, any changes made after an order is confirmed will not affect the agreed-upon price for that specific order.
Contact Information
If you have inquiries or concerns regarding our Payments Policy, please do not hesitate to reach out to our team at support.zubalenok@zbl.agency. We are committed to providing prompt and helpful assistance.
Note: We retain the right to update or modify this Payments Policy. Please refer to our website for the most current version.
Thank you for choosing Karyna Zubalenok!
Welcome to Karyna Zubalenok online space!
At Karyna Zubalenok's online space, your source for courses, we are striving to enhance your mobility and flexibility. We want you to be delighted with your purchase, and we understand that sometimes returns and refunds may be necessary. Please read our Refund & Return Policy carefully to ensure a smooth and satisfactory experience.
Returns
1.1 Eligibility for Returns
We accept returns within 14 days. We offer a 100% refund if you'll contact us at any time and for any reason.
Subscription-Specific Return Policy:
For subscription services, we offer a 14-day money-back guarantee for new subscribers from the date of initial purchase. This guarantee applies only to your first subscription payment and cannot be used repeatedly. If you are unsatisfied within the first 14 days, contact us for a full refund with no questions asked. After the 14-day period, refunds are not available for subscription charges, but you may cancel at any time to prevent future charges.
1.2 Return Process
To initiate a return, please contact our team at support.zubalenok@zbl.agency with your order number and a detailed reason for the return. Our team will guide you through the return process and provide you with a return authorization.
Subscription Cancellation Process:
To cancel your subscription and prevent future charges, you have three options. First, you can self-cancel by logging into your account, navigating to Subscription Settings, clicking Cancel Subscription, and confirming your choice. Second, you can email support.zubalenok@zbl.agency or write on Instagram @zubalenok.team with your account email and cancellation request, which we will process within 24 hours. Upon cancellation, you retain access until the end of your current billing period, receive a confirmation email immediately, and can reactivate your subscription at any time at the current market rate.
Refunds
2.1 Refund Timeline
Refunds are processed within 5 - 10 business days of receiving the returned items. The funds will be returned to the same account or card from which they were sent.
Subscription Refund Details:
For monthly subscriptions, if you request a refund within the first 14 days of any billing cycle, you may receive a full refund for that month. After day 14, no refund is available for the current month, but you can cancel to prevent next month's charge.
Special Circumstances for Subscription Refunds:
We understand that exceptional situations may arise. If you experience technical issues preventing access to content, we will provide a full refund regardless of timing. For duplicate or unauthorized charges, we guarantee immediate full refunds. If medical circumstances prevent you from continuing, please contact us with documentation for case-by-case consideration. In cases of account suspension due to terms violations, no refunds are provided.
Access Issues or Defective Content
3.1 Reporting Problems
If you experience issues accessing the digital content or find defects in the course materials (such as broken videos or missing files), please contact our support team within 48 hours of purchase. Provide a detailed description of the issue and, if possible, screenshots or screen recordings to help us understand the problem.
3.2 Replacement or Refund
We will either restore access, replace the defective content, or issue a refund for the full purchase amount, depending on the situation. Our team will guide you through the appropriate steps to resolve the issue.
Cancellations
4.1 Order Cancellation
If you would like to cancel your order, simply contact our support team. We're here to help and will process your cancellation as quickly as possible.
Subscription Pause Option:
As an alternative to cancellation, eligible subscribers may pause their subscription for up to 3 months per year. During the pause period, no charges occur but access is temporarily suspended. Your locked-in pricing rate is preserved when you resume. To pause, contact support.zubalenok@zbl.agency or write on Instagram @zubalenok.team with your pause request and desired resume date. This option is available after 30 days of active subscription and cannot be used during free trial periods.
Chargeback and Dispute Policy:
Before filing a chargeback or dispute with your bank or credit card company, please contact us first at support.zubalenok@zbl.agency or write on Instagram @zubalenok.team. Most issues can be resolved within 24-48 hours through direct communication. If you file a chargeback, your account will be immediately suspended, access to all content will be terminated, and you will be unable to purchase from us in the future. We reserve the right to contest chargebacks and may send the dispute to collections if necessary, which could impact your credit rating. We strongly encourage reaching out to our support team first, as we are committed to resolving any concerns fairly and quickly.
Contact Us
If you have any questions or concerns about our Refund & Return Policy, please contact our team at support.zubalenok@zbl.agency or write on Instagram @zubalenok.team.
We reserve the right to update or modify this policy at any time without prior notice. Please review our policies regularly for any changes.
We appreciate your trust and look forward to providing you with exceptional products and outstanding customer service.
Thank you for choosing Karyna Zubalenok!